1-866-258-4577
Select Page
Troubleshooting Guides

Simple processes to find and fix common problems.

Quick Start Guide : RC4 LumenDim4

View full quick start guide pdf with diagrams here. LumenDim4 Quick Start Guide : This guide will get you started using your RC4 LumenDim4. Most LumenDim4 users will find all the information they need right here. Your LumenDim4 also has a wide variety of expanded...

read more

Quick Start Guide : RC4 LumenDimM4

This guide will get you started using your RC4 LumenDimM4. Most LumenDimM4 users will find all the information they need right here. Your LumenDimM4 also has a wide variety of expanded features for advanced users. You can find out more about all of them in the RC4...

read more

Quick Start Guide : RC4 LumenDimM2

This guide will get you started using your RC4 LumenDimM2. Most LumenDimM2 users will find all the information they need right here. Your LumenDimM2 also has a wide variety of expanded features for advanced users. You can find out more about all of them in the RC4...

read more

RC4 Series 3 Connector Specifications and Details

All RC4 Series 3 Harmonized Design™ devices share many technical specifications.  Most models share the same connectors and pinouts: DC input voltage range: 6V - 35VDC.  In fact, devices continue to function down to 5V.  This allowance was made to ensure useful...

read more

Configuration Using RC4 OneTouch™ Buttons (DMXpix)

This video is configuring the DMXpix with a Zero 88 Fat Frog console in wide mode with 48 channels using an RC4Magic DMXio and RC4Magic DMXpix (applicable to both the 2.4GHz system which is the example being used in this video as well as the 900MHz dual pixel string...

read more

Restoring Lost System IDs in RC4Magic Series 2

This information applies to Series 2 Devices, please refer to this article if you are using RC4 Series 3 devices.  In some very rare cases, an RC4Magic device may lose the internally programmed Unique Private System IDs that make it part of your wireless dimming...

read more

Resolve Connection Problems

Simple Steps to Reconnect   This document focuses on the 2.4GHz RC4Magic system. Some details, particularly LED indicators like RFcon, will vary when using RC4Magic-900.   If your devices seem to have lost connectivity to each other, follow the steps below...

read more

Contact Information

North America:
Toll-Free 1-866-258-4577
Or 919-229-9950
London, UK:
+44 (0)20 3289 8765
Toll-Free Fax North America:
1-866-237-6641
Online Contact
Email Us
Online Inquiry Form
Technical Support
Create a Technical Support Ticket

For fastest tech support response, please create a ticket. Multiple people -- real people! -- respond to support tickets to ensure responsiveness. Your satisfaction is very important to us.
SHARE YOUR ORDER