Although very rare, there’s a possibility that the device can lose its preprogrammed system IDs if your device can’t connect or won’t connect to others in your system. Luckily there are simple methods to restore System IDs by following the steps below.

The RC4 Private IDentity™ file (your ID file) is used with RC4 Commander software for device configuration. That program runs on both Windows and Mac and is super useful for day to day testing and setting things up for new shows.

Dongle device or Dongle mode  
RC4 Commander software is able to restore your IDs when you connect to the device using the Public ID (999). Commander needs a dongle attached to your computer, using either a dedicated 2.4GHz or 900Mhz dongle device, or one of your other units in dongle mode.

Connecting your device 
*Please contact us and we will send a compressed folder with the ID’s included if they are unknown

• Run RC4 Commander, ensuring the ID is set to Public (999)
• Power on the device and it will connect, and appear in the Commander device list. Select it. When you do this, you’ll see a new icon appear at the top right, it resembles a padlock inside a square with the letters “ID” in it -Click that and it will open a box that reprograms the IDs that belong to you, via your ID file.

*Be sure you have loaded your custom RC4 ID file so your computer knows what your IDs are.

Firmware updates
Firmware updates are done using our CodeLoader cable and CodeLoader software. It does not require the ID file.