As the post-Covid world comes out of lockdown, RC4 tech support is getting swamped with calls and support tickets from new users setting up RC4 Commander software for the first time.  Welcome to our RC4 family — you’re going to love RC4 Commander!

NOTE: RC4 Commander is only for use with RC4Magic, RC4Magic-900, and RC5 EASS systems.  It does NOT work with LumenDim and W-DIM devices.

RC4 Commander uses a wireless dongle and acts as the primary system transmitter while you are using it.  While you’re using RC4 Commander, turn off your DMXio transmitter, which is your transmitter for running your show from your DMX console.

RC4 Commander accesses remote devices — like dimmers and pixel drivers — wirelessly, letting you change configuration settings live and in real-time.  RC4 Commander includes a Virtual Transmitter window to test your settings and confirm everything is the way you want it.  When you are done using RC4 Commander, shut it down and go back to using your DMXio transmitter with your lighting console.

Before we help you in person, please check out the latest videos we’ve made to help you get started with RC4 Commander:

Installing RC4 Commander:
https://www.youtube.com/watch?v=Y0zQa1kIgPY

RC4 Dongles for RC4 Commander:
https://www.youtube.com/watch?v=pBbnTRUATqs

The RC4 Commander Set-up Wizard:
https://www.youtube.com/watch?v=etJzgMc9PB0

If you do not have your RC4 System ID file for use with Commander, please open a support ticket to request it. You need an ID file with your private encrypted system IDs.  Nobody else has your IDs, and your computer does not know what your IDs are until RC4 Commander loads your unique file.

For additional help after working through the videos above, the fastest response will be via our tech support ticket system, which is monitored by multiple people.  Open a new ticket here:
https://rc4.freshdesk.com/support/tickets/new