When a screw falls out of the terminal, this means that the top opening has been reamed by an oversize screwdriver.
Normally, the screws are captive and cannot be lost, because a ring of material above the screw is smaller than the screw itself.
We can provide you with screws, but they can easily be lost again. The correct solution is to replace the terminal strip. And after that, use a properly sized screwdriver. RC4 screwdrivers at provided at no charge whenever we ship something to you next.
Terminal replacement is not covered under warranty, but we have flat fees for it: $70USD for 2-channel devices, $85 for 4- and 6-channel devices.
Let us know if you’d like to arrange for this work to be done. Of course, there are additional costs for shipping.
It is possible to replace terminals yourself, and we can send you replacements if you want to try. You MUST be careful when removing the old ones. Do NOT force them out, heat the terminals enough that they all slip out easily with very little effort. Otherwise, you will likely remove the thin copper plating inside the holes, rendering the device unusable.
It is possible to replace terminals yourself, and we can send you replacements if you want to try. You MUST be careful when removing the old ones. Do NOT force them out, heat the terminals enough that they all slip out easily with very little effort. Otherwise, you will likely remove the thin copper plating inside the holes, rendering the device unusable.